Refund & Returns Policy

Beach Vibe Copper Shower

Effective Date: April 2026

1. Overview

At Beach Vibe Copper Shower, we want you to be confident in your purchase. This policy outlines your rights and our procedures for returns, refunds, and exchanges.

This policy operates in accordance with the Australian Consumer Law, which guarantees your rights as a customer.

2. Your Rights Under Australian Consumer Law

You are entitled to a repair, replacement, or refund if a product:

  • Is faulty or defective
  • Is not of acceptable quality
  • Does not match the description or images
  • Is not fit for its intended purpose

These rights cannot be excluded.

3. Change of Mind Returns

We may accept returns for change of mind under the following conditions:

  • Return request is made within 14 days of delivery
  • Item is unused, uninstalled, and in original packaging
  • Product is in resaleable condition

Please note:

  • Return shipping costs are the responsibility of the customer
  • A restocking fee may apply
  • Original shipping costs are non-refundable

4. Faulty or Damaged Products

If your item arrives faulty, damaged, or incorrect:

  • Contact us within 7 days of delivery
  • Provide photos and a description of the issue

We will assess the issue and offer:

  • Replacement
  • Repair
  • Refund (where applicable)

We will cover return shipping costs for confirmed faults.

5. Return Process

To initiate a return:

  1. Contact us at [Insert Email Address]
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Securely package the item and return as instructed

Returns sent without approval may not be accepted.

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

7. Non-Returnable Items

The following items may not be eligible for return:

  • Used or installed products
  • Items damaged due to misuse or incorrect installation
  • Custom or special-order products (if applicable)

8. Installation Responsibility

Our copper showers must be installed correctly and in accordance with local plumbing standards.

We are not responsible for issues arising from:

  • Incorrect installation
  • Improper handling or misuse

9. Shipping Damage

If your order arrives damaged in transit:

  • Notify us within 48 hours of delivery
  • Provide clear photos of the packaging and product

We will work with you to resolve the issue promptly.

10. Contact Us

For all return and refund enquiries, please contact:

Beach Vibe Copper Shower
Email: enquiries@beachvibercoppershower.com.au